"We are delighted with the solutions and results provided to Aliant Telecom by Decisioning Solutions”, says Susan Fear, Director of Customer Resolution for Aliant Telecom Customer Service. “These solutions have helped us understand and utilize the valuable data we already have in faster, more effective ways. For instance, we now have a predictive model – developed by Decisioning Solutions – that allows us to properly identify customers who are in arrears and determine their probability of paying the account. It’s really all about turning our data into knowledge and we have been able to do so without significant internal IT investment”.

Telecom providers are turning to Decisioning Solutions to help increase profits across the customer lifecycle by maximizing growth, strengthening customer relationships, reducing fraud, the risk of bad debt, managing post charge-off strategies more profitably, and minimizing churn.

Customers are at the center of the telecommunications and utilities industry and providers must respond rapidly to demands for new services and ever increasing customer expectations, while balancing competitive pressures and goals to obtain high value clients. With the assistance of Decisioning Solutions, telecommunication and utility providers are improving targeted acquisition, extracting the highest amount of value from clients, retaining high-value clients, reducing fraud and risk while maximizing profit throughout the client lifecycle.

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